Field notes · 6 posts
Blog.
Operator-level writing on applied AI in mobility. Mostly automotive today — warranty, unit economics, BDC operations, vendor comparisons — more industries as the practice grows.
01 · March 20, 2026
Most dealerships are losing $10K per customer — here's why.
A typical auto franchise tracks front-end gross on a car deal and calls it the number. The real number is lifetime value — and most dealerships are leaving $8K–$12K per household on the table.
unit economicsdealerships02 · February 19, 2026
Stop letting warranty revenue rot in receivables.
If 8–12% of your warranty claims get rejected or expire, you're leaving $10,000–$14,000 on the table every month. That's earned revenue you never collected.
warrantyreceivables03 · January 16, 2026
How Helms Bros Mercedes-Benz unlocked $88K in 45 days.
A premier Mercedes-Benz dealership faced the classic overflow problem. Here's how they deployed Ally AI to catch missed calls and chats — turning overflow into recovered revenue.
case studywarranty04 · January 14, 2026
The operator's guide to dealership AI.
The automotive AI market is a jungle. We've stripped away the marketing fluff to compare the leading platforms on the features that matter most to your bottom line.
buyer's guidevendor comparison05 · January 7, 2026
The $80,000 leak in service calls.
Imagine a leaky pipe in your service department, dripping $100 bills onto the floor. Every missed call, every abandoned online inquiry is a drip in a catastrophic revenue leak.
service opsphone systems06 · January 5, 2026
The after-hours graveyard.
It's 7:00 PM. Your last BDC agent has clocked out. But for your customers, the day is just beginning — and over 60% of automotive consumer activity happens after traditional hours.
service opsBDC